GSA’s Symphony tool is music to vendors, agency customers’ ears

This article was originally published by Jason Miller on the Federal News Network on May 1, 2023.


At a recent conference, Tiffany Hixson, the Assistant Commissioner for the Professional Services and Human Capital categories at the Federal Acquisition Service in GSA spoke about the increased reliance on professional services contracts and how Symphony has helped reduce the burden of companies to bid for these programs.

“One of the ways GSA is seeking to improve not just small business spending, but the buying of services more generally is through a new set of tools.

For instance, Symphony is an online tool that lets contracting officers accept offers electronically.

Hixson said her team tested Symphony when it conducted the on-ramps for the OASIS contract. It was then expanded to other programs, including Polaris and Astro.”

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